10/23/2017 0 Comments Itil Change Management MetricsHow to Implement Basic ITIL Change Management. Implementing ITIL Change Management doesn’t need to be as overwhelming as the ITIL books can make it seem. Start small and keep it simple. Identify key technical folks from each of the functional IT group (Network, Development, etc) to serve as a Change Advisory Board (CAB). Meet face to face with these key people weekly to review all planned changes. Basic game plan: Identify a Change Manager to facilitate a weekly CAB meeting. All changes will be reviewed at the CAB ( Make CAB the place to be, and over time, the value of the review will attract “all”. CAB is comprised of technical folks and decision makers. The role of CAB is to review proposed changes and determine if they’re likely to cause harm to the business. Keep it simple and focus on protecting the business from harm. A flowchart for this basic Change Management process can be downloaded from the Free Downloads area. Improve the CAB process. Principle: Use failed changes as opportunities to improve! For instance, for a failed change, are there things CAB could have anticipated and avoided the failure? Take time at CAB meetings to review changes from last week. If any rolled back or failed, are there any lessons to be learned that could improve the CAB process? Celebrate Successes. By just bringing the CAB team together, this basic ITIL Change Management process is sure to uncover some sources of unintended consequences from proposed changes. ![]() When the CAB heads these off at the pass before causing customer impact, celebrate! Let senior management and key business stakeholder know that the process discovered and avoided business impact. Get Started. What I’ve described here is very basic, and completely consistent with ITIL Change Management. ITIL is all about Value to the business, and getting started is way more valuable than discussing if, how, and how much Change Management to implement. Be sure to check out Five lessons learned implementing ITIL Change Management, and How to Measure a Basic ITIL Change Management Process. When your organization is ready, take a look at How to Mature a Basic ITIL Change Management Process to take the next steps. For the purpose of this chapter, the focus is how information security management works within the Information Technology Infrastructure Library (ITIL). Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers. All areas of a service must. ITIL is not a tool or a solution. ITIL is a framework of best practices that offers a means to an end. Implementing the ITIL framework can aid a business in aligning. A complete set of linked visio ITIL process maps the entire Software Release management process including: Release Planning, Release Building, User Acceptance Process. ITIL Software Release Management Best Practice Maps Overview. Change Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Change Management. A public wiki site dedicated to the ITIL approach to IT and customer support and management. ![]() ![]() ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
November 2017
Categories |